MEA HOOKIPA
welcome
Where Culture Meets Culinary Excellence
"As you grow in this department, embrace every experience as preparation for your future career and professional success."
Our department ensures quality, safety, and professionalism across every guest interaction — from the first greeting to the final bite.
Misty Keanu
Director of Dining Services
"Welcome to the heart of the house! I am so excited to see yo"This handbook is your guide to following established standards in dining services and understanding the standard procedures that ensure quality, safety, and professionalism throughout every experience we offer."ur talent in action. Let's create something beautiful together for our guests."
OUR KULEANA
Purpose, Vision & Mission
OUR MOTTO
Excellence in every dish, Aloha in every heart.
OUR VISION
To be the premier destination for authentic island hospitality and culinary heritage.
OUR MISSION
To share the cultures, diversity and spirit of Polynesia in a unique and uplifting way that blesses and inspires all who visit, while contributing to the educational development and growth of all employees.
I
Integrate Beliefs
We exemplify the Spirit of Aloha by living the values taught by Jesus Christ, as reflected in our cultural beliefs R.E.W.A.T.C.H.
M
Magnify Employees
Every PCC employee is given opportunities to engage, develop and grow based on their desire, performance and tenure.
U
Uplift Guests
Each guest experiences the very best of Aloha, 'Ohana, Polynesian culture, entertainment, food and fun.
A
Achive Excellence
We achieve excellence by making small, measurable improvements day-in, day-out.
LUAU DINING
Ali'i Luau
The heart of Hawaiian hospitality
The Ali'i Luau is our signature evening dining event, featuring traditional Polynesian cuisine, cultural performances, and warm island hospitality.
Lineman
Setter
Server
Smoothie Station
Dessert & Gelato
Greeter & Scanner
Scraper
Two Exceptional Experiences
Our department operates two premier dining venues, each offering a distinct and memorable taste of Polynesia.
OUR DINING VENUES
BUFFET DINING
Gateway Buffet
A world of flavors under one roof
Our largest dining venue offering an expansive international buffet where team coordination ensures every guest has an uplifting experience.
Greeter & Scanner
Scraper
Server
Setter AM & PM
Lineman Hot & Cold
Drinking Station
Professional Image
Our team presents a polished, culturally appropriate appearance at all times. Uniform standards and grooming guidelines for both Wahine and Kāne ensure consistent representation of the PCC brand.
Attendance & Scheduling
Dependability is a cornerstone of our team. We use UKG workforce management tools and clear scheduling policies to ensure every shift is covered.
Excellence in Every Detail
Our team upholds the highest standards across every aspect of the dining experience.
Work Etiquette
We foster a respectful, collaborative, and professional work environment. Our etiquette guidelines support positive relationships with guests and teammates alike.
Policies & Procedures
Clear, documented procedures guide every operational role — from setup to service to closing. Our SOPs ensure consistency and accountability.
OUR STANDARDS
Safety & Sanitation
The health and safety of our guests and team is our top priority. We follow strict food safety, sanitation, and kitchen hygiene protocols in every service.
Growth & Development
We invest in the professional growth of every team member. Through hands-on training and mentorship, our department empowers employees to build skills that last a lifetime.